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Exchange & Refund Policy

Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, contact us on WhatsApp within 3 days of delivery with your invoice number and photos of the item.

Conditions

Approved returns must be sent back in original, unused condition with all packaging and accessories.

Refund or replacement

Once we receive and inspect the item, a refund or replacement is processed within 5–7 working days.

Not eligible

Refused Cash on Delivery parcels

COD orders refused at the doorstep are treated as cancelled, not returned.

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